Workshop Story writes the job story for you, states each recommendation and the risk of leaving it in clear professional wording, and keeps a list of the work each customer still needs so you can call them back when the workshop is quiet.
The tech types what they found in their own words. You get a clear, professional write-up that reads like your best service advisor wrote it.
Each finding is stated with its measurement, what is required, and the risk of declining the work. Concise, professional, never condescending.
Anything not fixed today is saved against the invoice number. Search it, filter it by date, and ring the customer back.
Service advisors aren't technicians, and technicians shouldn't have to be chased to explain their notes. Workshop Story sits between the two. It also tells the advisor, privately, when a note is unclear or a job took far longer than it should.
This is what you paste into your invoicing program. You can edit it here first.
When a technician clocks well over these, the job is flagged so the service advisor knows to ask why. These are starter figures. Change them to suit your workshop.