Terms of Use
These terms are an agreement between the operator of Workshop Story ("Workshop Story", "we", "us") and the business that creates an account ("you"). By creating an account or using Workshop Story you agree to them. If you do not agree, do not use the service.
1. What Workshop Story does
Workshop Story is a web application for mechanical workshops and dealership service departments. It turns technician notes into draft invoice wording, grades findings as Urgent, Work required or Satisfactory, keeps a follow-up list of outstanding work, drafts service checklists and compares clocked time with guide time.
2. Drafts must be checked by you
The wording, gradings, service checklists and guide times that Workshop Story produces are drafts prepared by software. They are not professional mechanical advice and are not the manufacturer's logbook or repair data.
- You are responsible for checking every draft before it is given to a customer or relied on.
- Service checklists must be checked against the vehicle's logbook or the manufacturer's schedule.
- Decisions about a vehicle's safety, roadworthiness and repair remain yours and your technicians'.
3. Your account
- You must give accurate details and keep your passwords confidential.
- You are responsible for everyone who uses the logins on your account, and for giving staff only the access they need.
- Tell us promptly if you believe your account has been used without your permission.
4. Free trial, fees and cancelling
- New accounts receive a free trial. No payment details are needed for the trial.
- After the trial, continued use requires a paid subscription or a licence key. Prices and billing periods are shown before you subscribe.
- Subscriptions renew automatically until cancelled. You can cancel at any time, and cancellation takes effect at the end of the period already paid for.
- When a trial or subscription ends, your account becomes read-only. Your records remain visible and can be downloaded.
5. Your data
- The records you enter, including your customers' details, vehicle details, job notes and follow-ups, belong to you.
- You give us permission to store and process those records only to provide the service to you.
- You can download your records at any time from the Account screen.
- You are responsible for having the right to enter your customers' personal information, and for meeting your own privacy obligations to them. Our Privacy Policy explains how we handle that information.
6. Acceptable use
You must not use Workshop Story to break the law, to mislead customers, to try to gain access to another business's records, to interfere with the service, or to copy or resell it. We may limit how much automated processing an account can use in a day.
7. Our software and brand
Workshop Story, including its software, design, wording and logos, belongs to us or our licensors. These terms give you a right to use the service while your account is active. They do not transfer ownership of any part of it.
8. Availability and changes
We work to keep Workshop Story available and your records backed up, but we do not promise that it will be uninterrupted or free of errors. We may change or improve the service. If a change materially reduces what you can do, we will tell you beforehand where we reasonably can.
9. Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.
10. Limits on our liability
To the extent the law allows, and subject to section 9:
- we are not liable for loss arising from wording, gradings, checklists or guide times that were not checked before being relied on;
- we are not liable for indirect or consequential loss, or for loss of profit, revenue or business;
- our total liability for any claim is limited to the fees you paid us in the twelve months before the claim arose, or to supplying the service again.
11. Ending this agreement
You may stop using Workshop Story and close your account at any time. We may suspend or close an account that breaches these terms or is not paid for. On request we will delete your records once your account is closed, except where the law requires us to keep them.
12. Changes to these terms
We may update these terms. The date at the top shows the latest version. If a change is significant we will tell account owners before it takes effect. Continuing to use the service after that date means you accept the updated terms.
13. Governing law
These terms are governed by the laws of South Australia, and the courts of South Australia have jurisdiction.
14. Contact
Questions about these terms can be sent to the contact details published on workshopstory.com.